I. Introduction This Terms of Service is a legally binding agreement between you (“you” or “your”) and Trinstar Communications LLC DBA: Trinstar Home WIFI (“we,” “us,” or “our”). By accessing or using our website https://www.trinstarwifi.com and services, you agree to be bound by this Terms of Service. We reserve the right to modify this Terms of Service at any time, and we will notify you of changes by posting a notice on our website. Your continued use of our website and services following such notice constitutes your acceptance of the revised Terms of Service.
II. Services We offer various Internet, Television, and Home Phone services (the “Services”). These Services are provided through third-party service providers (“Providers”). While we carefully select our Providers, we are not responsible for their actions or omissions. Your use of our Services is also subject to the terms and conditions of these Providers. Service availability is subject to change without notice, and we are not liable for any service interruptions.
III. Billing and Payments Billing and payment processing for the Services are handled directly by our Providers. We do not handle any billing or payment transactions. Payment methods, due dates, and late fees are determined by each individual Provider’s policies.
IV. Disclaimer of Warranties Our Services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, error-free, or secure. Any warranties offered related to the services are provided solely by the underlying partner provider. We are not liable for any acts, errors, omissions, warranties, breaches or negligence of any third-party providers.
V. Limitation of Liability We are not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Services. Our total liability to you for any direct damages shall be limited to $100.
VI. Indemnification You agree to indemnify and hold Trinstar Communications LLC DBA: Trinstar Home WIFI, its officers, directors, employees, and agents harmless from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way related to your use of the Services, your violation of this Terms of Service, or your violation of any rights of another. This indemnification obligation will survive the termination of this Terms of Service and your use of the Services.
VII. Governing Law This Terms of Service shall be governed by and construed in accordance with the laws of the State of Pennsylvania.
VIII. Dispute Resolution Dispute resolution procedures will vary depending on the specific Provider you are working with. Please contact your Provider for their dispute resolution process.
IX. Communications (SMS, Email, and Phone) By providing your contact information (phone number and email address) and giving your express consent, you agree to receive communications from us, our authorized partners, and our service providers via SMS, email, and phone. These communications may be automated and may include:
Appointment scheduling and reminders
Service notifications
Billing notifications
Marketing and promotional messages regarding our Internet, Television, and Home Phone offerings.
SMS Communications: Message frequency varies. Message and data rates may apply. For help, reply HELP to any message. To opt out, reply STOP to any message. Your opt-out will be processed promptly.
Email and Phone Communications: You may opt out of receiving marketing emails by clicking the “unsubscribe” link in any marketing email. You may opt out of marketing phone calls by requesting to be added to our internal do-not-call list. Please note that even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes. For more information, please review our Privacy Policy.
X. Authorized Partners You acknowledge that we may use authorized third-party partners to facilitate communications and provide services to you on our behalf. These partners act as an extension of our team and are bound by confidentiality and data protection agreements. Our primary partner for customer outreach and sales is:
Partner Name: NexGen Calls LLC
Partner Address: 1199 Main St., Jackson, KY 41339
Partner Contact: info@nexgenerationwireless.com
XI. Entire Agreement This Terms of Service constitutes the entire agreement between you and Trinstar Communications LLC DBA: Trinstar Home WIFI regarding the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.
XII. Contact Information:
Trinstar Communications LLC DBA: Trinstar Home WIFI
355 W. Main St, Batavia, NY 14020
(607) 246-3262
info@trinstarwifi.com
Mon - Fri
9:00 am - 9:00 pm EST
Sat - Sun
9:00 am - 7:00 pm EST